I have two OTRS servers that i'm responsible for. One running OTRS v3.3 on CentOS6 which is running as expected. I have an older OTRS server that I recently inherited running OTRS v3.0.11 on CentOS6 that has close to 6GB of data in the /opt/otrs/var/tmp/CacheFileStorable/CacheInternalTicket folder. I have some questions i'm hoping someone can help me with:
1) What are the files in that folder for?
2) Can they safely be deleted?
3) My v3.3 server has less than 20MB in that folder. Why such a difference between the 2 servers? Perhaps a required scheduled job is not running?
Thanks
CacheInternalTicket Folder consuming 6GB of disk space
Moderator: crythias
CacheInternalTicket Folder consuming 6GB of disk space
OTRS 3.3.8 on CentOS 6.5 with MySQL database
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Re: CacheInternalTicket Folder consuming 6GB of disk space
These file are cached results from database queries etc. There should be an entry in the crontab which starts once a week $HOME/bin/otrs.DeleteCache.pl
My first approach would running this script form the shell and then check how much space is used.
My first approach would running this script form the shell and then check how much space is used.
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?