[SOLVED] Ticket notifications are no where to be seen in Agents' mailboxes
Moderator: crythias
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smuwanga
- Znuny newbie
- Posts: 27
- Joined: 31 Dec 2014, 10:57
- Znuny Version: 5.0.22
- Real Name: Simon Peter Muwanga
- Company: UgandaSoft
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[SOLVED] Ticket notifications are no where to be seen in Agents' mailboxes
Using OTRS v4.0.8 . I have queues+roles+groups well defined. On creating a ticket, it is taken to its respective queue. Unfortunately, no email notifications go out to the agents. My Sysconfig log is very clean. What could be wrong?
Last edited by smuwanga on 12 Jul 2015, 14:48, edited 1 time in total.
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crythias
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Re: Ticket notifications are no where to be seen in Agents' mailboxes
Agent preferences yes, queues highlighted in my queues.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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smuwanga
- Znuny newbie
- Posts: 27
- Joined: 31 Dec 2014, 10:57
- Znuny Version: 5.0.22
- Real Name: Simon Peter Muwanga
- Company: UgandaSoft
- Contact:
Re: Ticket notifications are no where to be seen in Agents' mailboxes
Crythias,
Setting agents' preferences worked well. Thanks.
Setting agents' preferences worked well. Thanks.