Fatal Error accessing Survey URL in Frontend

[mraghur]

Hello,

I am getting error, when I access the survey URL from the frontend as customer.

Here is the error I get
Backend ERROR: OTRS-CGI-25 Perl: 5.10.1 OS: linux Time: Tue Oct 28 16:01:00 2014 Message: Module Kernel/Modules/PublicSurveyPublicSurveyKey558aea9eeed0a73e2c52299fda99f2ba.pm not found/could not be loaded! RemoteAddress: 123.63.153.97 RequestURI: /otrs/public.pl?Action=PublicSurvey%3bPublicSurveyKey=558aea9eeed0a73e2c52299fda99f2ba Traceback (2018): Module: Kernel::System::Web::InterfacePublic::Run (OTRS 3.3.9) Line: 188 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_public_2epl::handler (unknown version) Line: 41 Module: (eval) (v1.99) Line: 204 Module: ModPerl::RegistryCooker::run (v1.99) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31

Please let me know how I can fix this.

Thanks,
Raghu

[mraghur]

Hello,

I figured out where the problem is, it was with the URL

otrs/public.pl?Action=PublicSurvey%3bPublicSurveyKey=558aea9eeed0a73e2c52299fda99f2ba

I found that the URL got changed, meaning ";" was replaced with "%3b" and when I manually changed the URL it worked well.

So, now I need to figure out how this semicolon is changing. Any help here is much appreciated.

Thanks,
Raghu

[ejohnson]

Just ran into this issue as well, replacing the semicolon with an ampersand in both the survey email template and by manually editing the URL in browser fixed the issue.

I think it may be webserver issue, because a little googlefu tells me that using ; instead of & should be supported but not all webservers do, it may be a setting.

Regards,
Elliott