generic interface not working [solved]

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rvaldomir
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Real Name: Roberto A. Valdomir

generic interface not working [solved]

Post by rvaldomir »

Hi,

I'm trying to use the generic interface with the https://github.com/OTRS/otrs/blob/rel-3 ... uest.pl#L2 and tool from this site https://metacpan.org/pod/distribution/A ... eTicket.pl

with https://github.com/OTRS/otrs/blob/rel-3 ... uest.pl#L2 I got the following error:

Code: Select all

[otrs@fzdotrs01 bin]$ perl /opt/otrs/bin/otrs.SOAPRequest.pl
500 Internal Server Error at /opt/otrs/bin/otrs.SOAPRequest.pl line 77.
[otrs@fzdotrs01 bin]$
web server is configured
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Last edited by rvaldomir on 15 Jul 2015, 20:23, edited 1 time in total.
​Roberto A. Valdomir
Mobile: (+598) 93 868 147 | Skype: roberto.a.valdomir
@roberto.valdomir | re.vu/robertovaldomir

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Re: generic interface not working

Post by reneeb »

what does the error log say?
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rvaldomir
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Re: generic interface not working

Post by rvaldomir »

there is nothing in the logs, thats is very strange, also if debug is turned on.

what i checked is that those URLs from the otrs.SOAPRequest.pl does not work:

# this is the URL for the web service
# the format is
# <HTTP_TYPE>:://<OTRS_FQDN>/nph-genericinterface.pl/Webservice/<WEB_SERVICE_NAME>
# or
# <HTTP_TYPE>:://<OTRS_FQDN>/nph-genericinterface.pl/WebserviceID/<WEB_SERVICE_ID>
my $URL = 'http://localhost/otrs/nph-genericinterf ... tConnector';

# this name space should match the specified name space in the SOAP transport for the web service
my $NameSpace = 'http://www.otrs.org/TicketConnector/';
​Roberto A. Valdomir
Mobile: (+598) 93 868 147 | Skype: roberto.a.valdomir
@roberto.valdomir | re.vu/robertovaldomir

----------------------------------------------------------------------------------------
OTRS 3.3.8 | RHEL 6 x64 | Oracle 11g | Custom Development by OTRS365
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rvaldomir
Znuny expert
Posts: 155
Joined: 04 Aug 2014, 23:59
Znuny Version: 3.3.8
Real Name: Roberto A. Valdomir

Re: generic interface not working

Post by rvaldomir »

Code: Select all

==> /tmp/otrs.log.2015-7 <==
[Wed Jul 15 10:19:59 2015][Error][Kernel::GenericInterface::Debugger::DebugLog][238] DebugLog error:  Summary: Error deserializing message:mismatched tag at line 10, column 2, byte 685 at /usr/lib64/perl5/XML/Parser.pm line 187.  Data   : No data provided.

==> error_log <==
ERROR: GenericInterfaceProvider-90 Perl: 5.10.1 OS: linux Time: Wed Jul 15 10:19:59 2015

 Message: DebugLog error:  Summary: Error deserializing message:mismatched tag at line 10, column 2, byte 685 at /usr/lib64/perl5/XML/Parser.pm line 187.  Data   : No data provided.

 RemoteAddress: 127.0.0.1
 RequestURI: /otrs/nph-genericinterface.pl/Webservice/GenericTicketConnector

 Traceback (7435):
   Module: Kernel::GenericInterface::Debugger::DebugLog (OTRS 3.3.8) Line: 238
   Module: Kernel::GenericInterface::Debugger::Error (OTRS 3.3.8) Line: 332
   Module: Kernel::GenericInterface::Transport::HTTP::SOAP::_Error (OTRS 3.3.8) Line: 715
   Module: Kernel::GenericInterface::Transport::HTTP::SOAP::ProviderProcessRequest (OTRS 3.3.8) Line: 205
   Module: Kernel::GenericInterface::Transport::ProviderProcessRequest (OTRS 3.3.8) Line: 139
   Module: Kernel::GenericInterface::Provider::Run (OTRS 3.3.8) Line: 196
   Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_nph_2dgenericinterface_2epl::handler (unknown version) Line: 38
   Module: (eval) (v1.99) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.99) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31


==> /tmp/otrs.log.2015-7 <==
[Wed Jul 15 10:19:59 2015][Error][Kernel::GenericInterface::Debugger::DebugLog][238] DebugLog error:  Summary: Request could not be processed  Data   : Error deserializing message:mismatched tag at line 10, column 2, byte 685 at /usr/lib64/perl5/XML/Parser.pm line 187..

==> error_log <==
ERROR: GenericInterfaceProvider-90 Perl: 5.10.1 OS: linux Time: Wed Jul 15 10:19:59 2015

 Message: DebugLog error:  Summary: Request could not be processed  Data   : Error deserializing message:mismatched tag at line 10, column 2, byte 685 at /usr/lib64/perl5/XML/Parser.pm line 187..

 RemoteAddress: 127.0.0.1
 RequestURI: /otrs/nph-genericinterface.pl/Webservice/GenericTicketConnector

 Traceback (7435):
   Module: Kernel::GenericInterface::Debugger::DebugLog (OTRS 3.3.8) Line: 238
   Module: Kernel::GenericInterface::Debugger::Error (OTRS 3.3.8) Line: 332
   Module: Kernel::GenericInterface::Provider::Run (OTRS 3.3.8) Line: 200
   Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_nph_2dgenericinterface_2epl::handler (unknown version) Line: 38
   Module: (eval) (v1.99) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.99) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31


==> /tmp/otrs.log.2015-7 <==
[Wed Jul 15 10:19:59 2015][Error][Kernel::GenericInterface::Debugger::DebugLog][238] DebugLog error:  Summary: Returning provider data to remote system (HTTP Code: 500)  Data   : Error deserializing message:mismatched tag at line 10, column 2, byte 685 at /usr/lib64/perl5/XML/Parser.pm line 187..

==> error_log <==
ERROR: GenericInterfaceProvider-90 Perl: 5.10.1 OS: linux Time: Wed Jul 15 10:19:59 2015

 Message: DebugLog error:  Summary: Returning provider data to remote system (HTTP Code: 500)  Data   : Error deserializing message:mismatched tag at line 10, column 2, byte 685 at /usr/lib64/perl5/XML/Parser.pm line 187..

 RemoteAddress: 127.0.0.1
 RequestURI: /otrs/nph-genericinterface.pl/Webservice/GenericTicketConnector

 Traceback (7435):
   Module: Kernel::GenericInterface::Debugger::DebugLog (OTRS 3.3.8) Line: 238
   Module: Kernel::GenericInterface::Transport::HTTP::SOAP::_Output (OTRS 3.3.8) Line: 800
   Module: Kernel::GenericInterface::Transport::HTTP::SOAP::ProviderGenerateResponse (OTRS 3.3.8) Line: 278
   Module: Kernel::GenericInterface::Transport::ProviderGenerateResponse (OTRS 3.3.8) Line: 186
   Module: Kernel::GenericInterface::Provider::_GenerateErrorResponse (OTRS 3.3.8) Line: 378
   Module: Kernel::GenericInterface::Provider::Run (OTRS 3.3.8) Line: 205
   Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_nph_2dgenericinterface_2epl::handler (unknown version) Line: 38
   Module: (eval) (v1.99) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.99) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31


==> access_log <==
127.0.0.1 - - [15/Jul/2015:10:19:59 -0300] "POST /otrs/nph-genericinterface.pl/Webservice/GenericTicketConnector HTTP/1.1" 200 238 "-" "SOAP::Lite/Perl/1.14"
​Roberto A. Valdomir
Mobile: (+598) 93 868 147 | Skype: roberto.a.valdomir
@roberto.valdomir | re.vu/robertovaldomir

----------------------------------------------------------------------------------------
OTRS 3.3.8 | RHEL 6 x64 | Oracle 11g | Custom Development by OTRS365
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crythias
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Re: generic interface not working

Post by crythias »

rvaldomir wrote:mismatched tag
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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rvaldomir
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Re: generic interface not working

Post by rvaldomir »

Ok how to solve it?
​Roberto A. Valdomir
Mobile: (+598) 93 868 147 | Skype: roberto.a.valdomir
@roberto.valdomir | re.vu/robertovaldomir

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crythias
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Re: generic interface not working

Post by crythias »

one side or the other is providing invalid xml.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
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rvaldomir
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Joined: 04 Aug 2014, 23:59
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Real Name: Roberto A. Valdomir

Re: generic interface not working

Post by rvaldomir »

I found the error:

<Title>some title/Title>

a < is missing on xml tag clossing.

thanks!!1
​Roberto A. Valdomir
Mobile: (+598) 93 868 147 | Skype: roberto.a.valdomir
@roberto.valdomir | re.vu/robertovaldomir

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