Hello,
I want to send notifications to certain people when certain events occur.
I see that there are various events, and no docs with the specifics about them. While some seem evident, in some cases I'm not sure which one is best. So I would like to know the details for these events, when do they occur in terms of use case?
ArticleCreate
ArticleSend
ArticleUpdate
ArticleAgentNotification
ArticleCustomerNotification
Anyone?
Thanks.
Clarification of notification events
Moderator: crythias
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voiprodrigo
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Clarification of notification events
Linux (Ubuntu 14.04.1 LTS) | MySQL 5.5.40 | OTRS 4.0.7
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crythias
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Re: Clarification of notification events
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voiprodrigo
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Re: Clarification of notification events
Thank you!
Linux (Ubuntu 14.04.1 LTS) | MySQL 5.5.40 | OTRS 4.0.7