Dynamic Ticket Templates not loading

[JeremyB3ntham]

When selecting the 'Dynamic Ticket Template' from a new Email or Phone ticket, for two of our four services, we just see the spinning wheel and it never loads the content:

dtt.png

This only occurs for two of the services we have. For the two other services the 'Dynamic Ticket Template' loads fine.

Is there any reason why this would occur? The main OTRS cache has already been deleted and still we see this problem.

We're using OTRS v4.0.9 on Linux Debian.

Thanks.

[jojo]

Please contact OTRS Servicedesk as this is a non free module