Event notification not working after changing SLA with the help of Generic agent.

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abhijeet
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Posts: 19
Joined: 13 Jun 2014, 16:43
Znuny Version: 4.0.7
Real Name: Abhijeet

Event notification not working after changing SLA with the help of Generic agent.

Post by abhijeet »

Hi All,

I have created one Generic Agent who search for tickets which are escalated and assign them new SLA. Now i want to setup one event based notification on SLA update to notify specific group of people. I have created one event based notification its working fine when i update SLA manually but not working when change in SLA by generic agent.

Please help.. what can be the reason.?

Thanks In advance.
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crythias
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Re: Event notification not working after changing SLA with the help of Generic agent.

Post by crythias »

Make sure the GA sends notification (it's a checkbox at the bottom of the GA).
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abhijeet
Znuny newbie
Posts: 19
Joined: 13 Jun 2014, 16:43
Znuny Version: 4.0.7
Real Name: Abhijeet

Re: Event notification not working after changing SLA with the help of Generic agent.

Post by abhijeet »

Thanks a lot crythias.. :)

Its solved now.
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