appliance - problem displaying 'Ticket Queue Overview'

[gob]

Hi

I am running a recently upgraded OTRS Appliance 3.3.9
When I enable the Ticket Queue Overview module on the Dashboard I get an apache error: 'Internal Server Error'.
After reloading the dashboard the queue overview then shows 'No data found' in the dashboard module.

Checking the apache log shows this:

Code: Select all

[Tue Sep 16 18:06:13 2014] -e: Use of uninitialized value $cwd_untainted in chdir at /usr/share/perl/5.10/File/Find.pm line 773.
[Tue Sep 16 18:06:13 2014] -e: Use of uninitialized value $cwd in concatenation (.) or string at /usr/share/perl/5.10/File/Find.pm line 774.
[Tue Sep 16 18:06:13 2014] [error] [Tue Sep 16 18:06:13 2014] -e: Can't cd to : No such file or directory\n

There are no other errors in the other logs that I can see.

Although this isn't something I have used in the past, I do vaguely remember seeing some stats in the Ticket Queue Overview dashboard. Not sure if it was the upgrade that broke it

Any suggestions?

thanks

[mkarg]

We have the same problem here. The funny thing is that a simple browser reload makes it work. In apache's error_log, the following is found:

Code: Select all

[Wed Jul 22 12:17:48 2015] -e: Use of uninitialized value $cwd_untainted in chdir at /usr/share/perl/5.14/File/Find.pm line 615.
[Wed Jul 22 12:17:48 2015] -e: Use of uninitialized value $cwd in concatenation (.) or string at /usr/share/perl/5.14/File/Find.pm line 616.
[Wed Jul 22 12:17:48 2015] [error] [Wed Jul 22 12:17:48 2015] -e: Can't cd to : No such file or directory\n

Is there anybody who can tell a non-perl-programmer how to fix it?

[gob]

I ended up doing a clean install of v.4. It all works perfectly now.

sorry that doesn't help you though.

[mkarg]

I hoped there would be a simple solution for 3.x, too.