Backup and Restore all the setting

[hienque]

Hi Crythias,
I am a newbee. I have researched OTRS 3.2.9. Now, my manager want to apply it to his company. I want to install newest version 4.0.10 and restore all the setting from version 3.2.9 (just install newest version--> restore --> running). But I don`t know How to back up all the setting (queue setting, ticket setting, mail setting,queue, service ...).
Please help me!
Thank you very much!

[RStraub]

Only the settings, not the data? That might be possible.

Backup (restore) these files:

Code: Select all

~otrs/Kernel/Config.pm
~otrs/Kernel/Config/GenericAgent.pm
~otrs/Kernel/Config/ZZZ*

Then manually activate all cronjobs you need (~otrs/var/cron/) -> remove the .dist fileending and restart the cronjobs.

[hienque]

Thanks RStraub,
I will try.

[hienque]

I think i must backup database to have old services and queues that I had created. Is that right? Perhap the best solution is backup full. Please help me again!

[RStraub]

Well, the "best" would be to upgrade and do a fullbackup then

Queues and services are in the DB, yes - and so are users and customers (if you don't connect to an external service).

[hienque]

My current version is OTRS 3.2.9. So What I can do to upgrade to 4.0.10? I think it is difficult to install new version and restore my old DataBase and setting. I do not have experience. Can you show me the best detail solution in this case? Thank you!

[RStraub]

You only need to do two upgrades:

Current -> 3.3.Latest with this manual:
https://github.com/OTRS/otrs/blob/rel-3_3/UPGRADING.md

3.3.Latest -> 4.0.Latest with this manual:
http://otrs.github.io/doc/manual/admin/ ... ading.html

[hienque]

Thanks RStraub,
You are wonderful!