Need attachments in notification

[Mahesh]

Hello,

I have OTRS installed and running fine.

I am receiving notifications when a new ticket is created.

My issue is -- My customers create tickets by sending request to a email ID.When a customer sends a email which has an attachment a ticket is created and I see the attachment in my dashboard. When i receive an email notification of the new ticket then there is no attachment in the notification mail that i get.

Is there a way where-in I can get the attachment send by user in the agent notification ?

Please help.

Thanks
Mahesh

[aph]

A notification is meant to notify you about the new e-mail. It is not a replacement for the ticket itself. To view the ticket an agent should log into OTRS and process it.

[Mahesh]

So does it mean that there is no option to get an attachment in the notification.....

[jojo]

this would require development

[Giulio Soleni]

this would require development

unless he/she define an article notification upon ArticleCreate or ArticleSend event ... in that case you would be able to include attachment to notification: just mind that the attachment is a multipart related attachment, that is the "real" attached files, whatever they are, and the message of the article itself in HTML format.
By the way as explained here for an old version of OTRS, with some code customization you should be able to send attachment notification even for other events.