customer auto response followup [solved]

Moderator: crythias

Locked
rvaldomir
Znuny expert
Posts: 155
Joined: 04 Aug 2014, 23:59
Znuny Version: 3.3.8
Real Name: Roberto A. Valdomir

customer auto response followup [solved]

Post by rvaldomir »

Hi

I need to disable autoreponse for follow up when a customer replies to a ticket.

follow up auto response is disabled but it still sending it.
Untitled.png
Untitled2.png
You do not have the required permissions to view the files attached to this post.
Last edited by rvaldomir on 15 Aug 2015, 17:20, edited 1 time in total.
​Roberto A. Valdomir
Mobile: (+598) 93 868 147 | Skype: roberto.a.valdomir
@roberto.valdomir | re.vu/robertovaldomir

----------------------------------------------------------------------------------------
OTRS 3.3.8 | RHEL 6 x64 | Oracle 11g | Custom Development by OTRS365
Top
crythias
Moderator
Posts: 10170
Joined: 04 May 2010, 18:38
Znuny Version: 5.0.x
Location: SouthWest Florida, USA
Contact:
Contact crythias

Re: customer auto response followup

Post by crythias »

because it's still assigned to the queue, even if it's disabled/invalid.

make it valid, then remove it from Queues<->AutoResponses then disable it.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Top
Locked

Return to “General”