Possible to assign service to ticket emailed in?

[robmorin2]

Hello all...

Can i assign a service to a tick that was emailed into OTRS?
Are there any links or docs that someone can point me towards?

I know one can pick a service when using the web to create a ticket, but what about when its emailed in, as we are to use that much more than the web gui.

Thanks
Have a great day!

[crythias]

Postmaster filter

[robmorin2]

Ok, but a ticket comes into our raw or incoming queue, a dispatcher then goes and checks what tickets came in, and then we want to assign a service to that ticket it could be one of 20 different services. How would your method work?

Thanks

[jojo]

assign it manually. E.g. via Free Fields Ticket Action (Or Priority if ITSM is installed)

[robmorin2]

lol, Thanks!!! Silly me!