Could someone help me configure the SystemMonitoring to integrate Nagios at OTRS.
When there is a critical problem in nagios, he would open a call in OTRS and send an acknowledgment to the nagios.
Integrate Nagios in otrs
Moderator: crythias
-
lucasfranco
- Znuny newbie
- Posts: 23
- Joined: 19 Mar 2013, 22:58
- Znuny Version: 3.2.3
-
crythias
- Moderator
- Posts: 10170
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
- Contact:
Re: Integrate Nagios in otrs
What did you try? At what point are you encountering difficulties? Arguably the System Monitoring system is supposed to do such things, but apparently there is some invisible step that you've missed. Did you read the documentation? Did you get any errors? What's occurring? what's not?
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
-
lucasfranco
- Znuny newbie
- Posts: 23
- Joined: 19 Mar 2013, 22:58
- Znuny Version: 3.2.3
Re: Integrate Nagios in otrs
I performed the installation with no problem. I signed the e-mail of OTRS in nagios and everything OK. The problem is the otrs does not send acknowledge for nagios, several ticket are open because Nagios sends time message in time.