Sending multiple CI's from one system to another

sebasia · Post by **sebasia** » 10 Aug 2015, 16:16

Hi,

I have a system, where i would like to load some data automatically into the CMDB.
OTRS will act as an invoker, and the returned message from the system should be stored in the CMDB.

1. is it possible to handle multiple CI's in a response from the invoked system, in OTRS?

2. is it possible to map the replied CI's to different classes? or otherwise individually? (based on an attribute fx.?)

3. is it possible to write the web service logic in perl, and then register this script to handle web services?