I would like to configure otrs in such a way that emails sent to two different support email addresses land in one queue. As far as I can see, I'd only have to configure two postmaster e-mail accounts with the option dispatching to selected queue and select the same queue in both cases.
Are there any pitfalls in directing e-mails sent to two addresses to the same queue
multiple email accounts one queue
Moderator: crythias
multiple email accounts one queue
OTRS 3.3.x (private/testing) on Windows Server 2008 with MSSQL database.
OTRS 3.3.x (private/testing) on CentOS with MySQL database and apache
OTRS 3.3.x (private/testing) on CentOS with MySQL database and apache
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crythias
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Re: multiple email accounts one queue
No pitfalls. Though I would suggest additional emails be aliases so you only pop one mailbox.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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