Hello All,
I have raised the incident and close it with successful. But the OTRS system reopen the incident again. I dont know why it is happen. Can you please help me and tell me why the ticket is open automatically. The history details given below of the incident.
StateUpdate Old: "open" New: "closed successful" - Raju Patil 8/17/2015 17:57
EscalationUpdateTimeStop Escalation update time finished - Raju Patil 8/17/2015 17:57
Unlock Unlocked ticket. - Raju Patil 8/17/2015 17:57
AddNote Added note (Close) Zoom view Raju Patil 8/17/2015 17:57
TimeAccounting 120 time unit(s) accounted. Now total 180 time unit(s). Zoom view Raju Patil 8/17/2015 17:57
Lock Locked ticket. - Admin OTRS 8/17/2015 18:00
Misc Reset of unlock time. - Admin OTRS 8/17/2015 18:00
StateUpdate Old: "closed successful" New: "open" - Admin OTRS 8/17/2015 18:00
FollowUp FollowUp for [2015081727000019]. Zoom view Admin OTRS 8/17/2015
Regards,
Santosh
Re-Open Ticket
Moderator: crythias
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santoshsaripelli1
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crythias
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Re: Re-Open Ticket
Sometimes this possibly could happen if the close ticket notification loops back to the server.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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santoshsaripelli1
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- Real Name: Santosh
- Company: L&T Infotech
Re: Re-Open Ticket
Thanks for your mail.
What could be the solution for this?
Regards,
Santsoh
What could be the solution for this?
Regards,
Santsoh
-
crythias
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Re: Re-Open Ticket
Don't do that.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
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