owner and responsible action vs be [solved]

[rvaldomir]

Hi,

Question,

why to be owner or responsible I have to mark the permission in the Role <> groups?

the description says that those permissions are to be able to do the action of assign the owner or responsible, no to be

Do Im wrong?

I mean If if check Owner and Responsible, I can assign it, and I will available to be the owner or responsible

but if I uncheck those options I will note be availabe to be owner and responsible, neither the chance to assign anybody as.


I would like to give the action of resources as owner or responsible only to specific roles

[rvaldomir]

maybe could be possible to show responsible and owner action for a certain queue using ACL?

[rvaldomir]

Yes! solved with 2 ACLs

should be deployed in the followin order:

1- to hide actions for certain roles
2- to show actions if Queue is internal all roles