SOLVED : How to enable custom calendar in Adv. Escalation add-on?

hkshetty · Post by **hkshetty** » 31 Aug 2015, 12:46

Dear Team,

I am configuring the 'Advanced Escalation' feature add-on and stuck mid-way through.
The challenge is, we have added more calendars (default is 9) and I see that the newly added calendars are not displaying in the drop-down (as shown on the attachment). Only the 9 default calendars are available in the drop-down option.

Any advice to overcome this challenge is highly appreciated!

Cheers
Deepak

Application - OTRS 4.0.7
Web server - Apache 2.4.7
DB - MySQL 5.5.47
OS - Ubuntu 14.04

jojo · Post by **jojo** » 31 Aug 2015, 12:50

For official paid features you have to contact the OTRS Group servicedesk

hkshetty · Post by **hkshetty** » 01 Sep 2015, 11:13

Dear Jojo,

I have contacted the OTRS support team and not convinced with the answer. Is there a limitation of using all calendars in OTRS? I don't think so, but this is what I got from them as a response. Then, whats the point in paying for the contract and using such add-ons.

Can someone please confirm if this is true? Can we not include all available (manually added calendars) in the drop-down of Adv. Escalation feature add-on?

Your advice / confirmation would be highly appreciated!

Cheers
Deepak Shetty

jojo · Post by **jojo** » 01 Sep 2015, 11:17

If you get an answer for an offical module from the official support you can trust the answer. If you have the requirement for more supported features please request an offer for the change.

This forum only can support public available modules

hkshetty · Post by **hkshetty** » 01 Sep 2015, 12:03

Well in the past I have had experienced in a scenario where something that I requested for was able to be achieved without actual customization, hence this question & doubt.

hkshetty · Post by **hkshetty** » 09 Sep 2015, 03:28

Dear Team,

This is now resolved!

FYI - I realised that the additional calendars are indeed reflecting without any further customization. It was my mistake that I was trying to use this feature on a test server where there were only 9 default calendars in the system (the additional calendars were not added at all ....

).
When I tried on the live server, it was perfect as expected

Thanks for your time!

Cheers

Znuny Open Source Ticketsystem