multiple filter values in dashboard widget

[aph]

I have multiple states of type 'open' in my configuration. When I filter tickets by state I can select only one state at a time. I would like to customize the dashboard widget in a way that I can select multiple states. Is it possible? If yes, how do I go about it?

[crythias]

StateIDs=1:StateIDs=2 might help

[aph]

Could you elaborate please? I could not find out how to configure this in DashboardTicketGeneric.pm

[crythias]

Filters on dashlets get handled in SysConfig.

[aph]

State IDs can help when I want to display only certain states in the dashlet in first place. However, I would like the agent to be able to select multiple state values from the filter drop down list. So for example, let's assume I have three states of type open namely A,B and C with stateids 7,8 and 9 respectively. If I want to display only tickets with states A and B, a StateIDs filter in sysconfig would be useful. However, I would like the agent to be able to see tickets with states A,B and C, but be able to select A and B or A and C together. At the moment an agent can only select as dashlet filter state A, B, C. So in the following screenshot an agent can filter 'open' tickets or 'in Bearbeitung'

Unbenannt_176.PNG

[crythias]

I would suggest making dedicated dashlets for this and enabling them from the Dashboard Settings when you need them.

viewtopic.php?t=28631