Restrict creation of tickets by email

[aph]

I would like to restrict the ability to create tickets by e-mail to certain e-mail addresses only. However, I'm not getting the postmaster filter working. Below is my postmaster filter

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So I basically want that only when html@example.com sends an e-mail to skywalker@otrs.org a ticket should be created in otrs. If an e-mail is sent from any other e-mail address to skywalker@otrs.org it should be ignored. I'm using a regex to handle cases where the 'From' field contains the name as well as the e-mail id (for example From: HTML email test <html@example.com>) and not just the e-mail address.

[reneeb]

Instead of value "1", it has to be "yes" in the Ignore-Header...

[aph]

Found that out

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But now the e-mail from html@example.com (as well as From: System Tester <html@example.com>) get ignored. If I send an e-mail from an address other than html@example.com it also gets ignored. I can't seem to get the regex right. Any pointers?

[crythias]

PostMasterFilters are (should be?) handled in abc order.
Create a filter 1-block that blocks all emails X-OTRS-Ignore True (do not check stop after match)
Create a filter 2-allow that allows from/to. X-OTRS-Ignore False

Although you'd probably also want to allow correspondence with a ticket number in the subject, so
3-allowfollowup match subject contains Ticket# (or whatever is the ticket string) X-OTRS-Ignore False

Note also (verify, don't take my word for it) that strings are already matched as part and not entirety of string.

[aph]

As it appears, using an OR statement does the trick if one wants to allow e-mails from more than one address. Multiple postmaster filters might not be necessary. In my case I want to allow only allow html(at)example.com and darthvader(at)otrs.org to send mails to skywalker(at)otrs.org

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I'm not sure how and whether I can use regular expressions in the statement. For example, if I want to allow e-mails only from domains example.com and otrs.org. My guess is

Code: Select all

(.*@example.com|.*@otrs.org)

. I havented tested it though. Any other suggestions for what the regex for filtering domains might look like?

[aph]

Tested it. I can use a regex in OR statement.