Hi,
How can I set SLA Escalation - solution time to 3 bussines days? I have set calendar with custom business days and hours and chosen in SLA management as default. I just want to know if I can set up escalation values more than 1440 minutes.
Thanks in advance for any help.
Escalation longer than 1440 minutes (24 hours)
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ppertynski
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Re: Escalation longer than 1440 minutes (24 hours)
Yes, you can do that.
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Free Znuny add ons from the community: http://opar.perl-services.de
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Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de