Can't merge two tickets

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jbaptiste
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Can't merge two tickets

Post by jbaptiste »

Hi,

I'm trying to merge two tickets, for example MYCOMPANY-NOC #201509081006701 merged into MYCOMPANY-NOC #201509031006699. Being on the newest ticket I choose option to merge and put the other ticket number (201509031006699) but the merge fails with the following error on the apache log:
Use of uninitialized value $MainTicketID in numeric eq (==) at /opt/otrs//Kernel/Modules/AgentTicketMerge.pm line 199.
Looked up google but didn't find anything, any ideas ?

I'm using OTRS 4.0.11 on CentOS 6.6
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crythias
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Re: Can't merge two tickets

Post by crythias »

The error indicates an invalid or blank Ticket ID. Likely cause is Ticket number not valid for destination.
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jbaptiste
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Re: Can't merge two tickets

Post by jbaptiste »

Yes, it happened some times when trying to merge two tickets, but with others it worked ok.

Thanks!
Want to run OTRS on docker ? checkout my OTRS on docker HOWTO | Project's github page
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