Hi OTRS Team,
After upgrading from OTRS v3.3 to 4.0, I can no longer access the following:
1. Agents Dashboard: file error - AgentDashboardFAQOverview.tt: not found
2. Survey: file error - AgentSurveyOverviewNavBar.tt: not found
3. FAQ: file error - AgentFAQAdd.tt: not found
Please assist on how can I resolved these errors.
Thanks and Regards,
Phil
File error after upgrading from 3.3 to 4.0
Moderator: crythias
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root
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Re: File error after upgrading from 3.3 to 4.0
Please give some details:
Which OS you're running OTRS on?
What kind of installation (rpm or tar.gz)?
Did you run otrs/SetPermissions.pl?
Did you see something in the webserver's error log?
Which OS you're running OTRS on?
What kind of installation (rpm or tar.gz)?
Did you run otrs/SetPermissions.pl?
Did you see something in the webserver's error log?
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
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philiutr
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- Znuny Version: 3.3.14
- Real Name: Phil
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Re: File error after upgrading from 3.3 to 4.0
Hi!
Which OS you're running OTRS on? CentOS 6.7
What kind of installation (rpm or tar.gz)? rpm
Did you run otrs/SetPermissions.pl? I already run this: /opt/otrs/bin/otrs.SetPermissions.pl --otrs-user=otrs --web-user=apache --otrs-group=apache --web-group=apache /opt/otrs
Did you see something in the webserver's error log? I also see this error: Table 'otrs.system_maintenance' doesn't exist, SQL: '
Here's the error details:
Backend ERROR: OTRS-CGI-00 Perl: 5.10.1 OS: linux Time: Wed Sep 9 14:58:57 2015 Message: file error - AgentDashboardFAQOverview.tt: not found RemoteAddress: 192.168.11.250 RequestURI: /otrs/index.pl?Action=AgentDashboard Traceback (1435): Module: Kernel::Output::HTML::LayoutTemplate::Output Line: 196 Module: Kernel::Output::HTML::DashboardFAQ::Run Line: 73 Module: Kernel::Modules::AgentDashboardCommon::_Element Line: 838 Module: Kernel::Modules::AgentDashboardCommon::Run Line: 555 Module: Kernel::System::Web::InterfaceAgent::Run Line: 996 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 41 Module: (eval) (v1.99) Line: 204 Module: ModPerl::RegistryCooker::run (v1.99) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31
Which OS you're running OTRS on? CentOS 6.7
What kind of installation (rpm or tar.gz)? rpm
Did you run otrs/SetPermissions.pl? I already run this: /opt/otrs/bin/otrs.SetPermissions.pl --otrs-user=otrs --web-user=apache --otrs-group=apache --web-group=apache /opt/otrs
Did you see something in the webserver's error log? I also see this error: Table 'otrs.system_maintenance' doesn't exist, SQL: '
Here's the error details:
Backend ERROR: OTRS-CGI-00 Perl: 5.10.1 OS: linux Time: Wed Sep 9 14:58:57 2015 Message: file error - AgentDashboardFAQOverview.tt: not found RemoteAddress: 192.168.11.250 RequestURI: /otrs/index.pl?Action=AgentDashboard Traceback (1435): Module: Kernel::Output::HTML::LayoutTemplate::Output Line: 196 Module: Kernel::Output::HTML::DashboardFAQ::Run Line: 73 Module: Kernel::Modules::AgentDashboardCommon::_Element Line: 838 Module: Kernel::Modules::AgentDashboardCommon::Run Line: 555 Module: Kernel::System::Web::InterfaceAgent::Run Line: 996 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 41 Module: (eval) (v1.99) Line: 204 Module: ModPerl::RegistryCooker::run (v1.99) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31
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root
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Re: File error after upgrading from 3.3 to 4.0
What's the output of running bin/otrs.PackageManager.pl -a list
Do you updated also the installed add-ons?
Do you updated also the installed add-ons?
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
-
philiutr
- Znuny newbie
- Posts: 10
- Joined: 09 Sep 2015, 08:15
- Znuny Version: 3.3.14
- Real Name: Phil
- Company: EWS
Re: File error after upgrading from 3.3 to 4.0
Thanks! I did try to update the packages and the errors are gone now. 
However, Agents cannot add note to tickets nor change the priority permissions we are encountering "Insufficient rights". Any suggestions?
However, Agents cannot add note to tickets nor change the priority permissions we are encountering "Insufficient rights". Any suggestions?