When a person locks a ticket, he becomes the ticket owner.
When the ticket is unlocked, the owner is not reset and the person stays the owner of the ticket.
This will be an issue as the person shown as the owner is not actually working on the ticket.
Can the owner be reset to OTRS Admin once the ticket is unlocked?
Change owner on ticket unlock
Moderator: crythias
-
flippertom
- Znuny advanced
- Posts: 120
- Joined: 16 Apr 2015, 08:42
- Znuny Version: 3.2.16
-
reneeb
- Znuny guru
- Posts: 5018
- Joined: 13 Mar 2011, 09:54
- Znuny Version: 6.0.x
- Real Name: Renée Bäcker
- Company: Perl-Services.de
- Contact:
Re: Change owner on ticket unlock
You can do that with a GenericAgent that "listens" for the TicketLockUpdate. Filter: Ticketlock is unlocked, Action: Owner "Admin OTRS"
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
-
flippertom
- Znuny advanced
- Posts: 120
- Joined: 16 Apr 2015, 08:42
- Znuny Version: 3.2.16
Re: Change owner on ticket unlock
This is good idea! Thanks!reneeb wrote:You can do that with a GenericAgent that "listens" for the TicketLockUpdate. Filter: Ticketlock is unlocked, Action: Owner "Admin OTRS"