Customer page - Cant send account info!

[eliseupt]

Hello everyone. Im having a litte problem on my customer page, im using OTRS4

When a new customer try to registre a new account he gets this:

Warning: CustomerUser: 'testesemait2@gmail.com' changed password successfully!

Comment: Can't send account info!

Another problem (maybe related??)

whe i try use this commands on installation:

[root@sv013 ~]# cd /opt/otrs/var/cron
[root@sv013 cron]# for foo in *.dist; do cp $foo `basename $foo .dist`; done
cp: target `unlock' is not a directory

i read somewhere to remove .dist but none of them have .dist. The only way i was able to run the comand was by adding .dist to the unlock (unlock.dist)

[crythias]

can't send account info is a problem with email setup and that's discussed multiple times on this forum.

don't worry about the error of unlock.dist not existing ... if everything does not have .dist, there's no reason to run a command that provides the commands without .dist. The more important part is to make sure to run bin/Cron.sh start otrs or whatever the concurrent documentation indicates.

[eliseupt]

hi, thanks for the help. you say that "can't send account info " is related with email setup but im able to fetch mail and to send notifications to users and admins without a problem.. =/

[crythias]

OK. The error message is can't send. This likely means the notification sender is not allowed to relay to send the message. Look at the logs.

[eliseupt]

hello, the problem is solved, the email on NotificationSenderEmail was not set, but now im having another problem, the emai with the account information is going to the spam folder, my domain is not blacklisted.. any tips? this is only happening with the email of the account registration.. (its the same as the other notifications (agent notification, and costumer ticket creation)