Delete Attachments from Ticket
Moderator: crythias
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thunter28
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Delete Attachments from Ticket
I am currently using OTRS 4.0.11 in a Centos build. Today a ticket was received from and unknown user that had an attachment that scanned and was identified as a virus. We would like to permanently remove this attachment from the ticket. Is an way this can be done?
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crythias
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Re: Delete Attachments from Ticket
Generic agent can delete the ticket.
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Re: Delete Attachments from Ticket
Hi,
crythias is right. If you want to get rid of the attachement only:
https://www.otrs.com/otrs-business-solu ... tachments/
Florian
crythias is right. If you want to get rid of the attachement only:
https://www.otrs.com/otrs-business-solu ... tachments/
Florian
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OTRS 2025 auf Debian 12 (Test)
Znuny 7.x latest version testing auf Debian 12
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
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thunter28
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Re: Delete Attachments from Ticket
Thanks for the information. I was able to delete the entire ticket with the generic agent.
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reneeb
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Re: Delete Attachments from Ticket
http://feature-addons.de/otrs/Ticket%20 ... ttachments can be used to for actions like delete a single attachment or based on rules, rename an attachment etc.
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