PostMaster filter copy specific values from Subject to “Set value”

[PiotrIr]

Hi,
Probably this is dummy question but I wasn’t able to find clear answer. I would like to log calls using e-mail and filter them as follow

Filter condition
* First value in Subject
* Second value in Subject

Set E-Mail Header
* X-OTRS-CustomerNo First value in Subject
* X-OTRS-DunamicField-DF Second value in Subject

Could somebody advise me how to do this? I can mark somehow those values in Subject if this helps but I wasn’t able to find the way to copy values

[EXG133]

In the default Postmaster filter you can use ONE value with a capture group:

Filter:

Subject: (?i)Example#({7d})

Email Header:

X-OTRS-DynamicFieldExampleNumber: [***]

This will capture the 7 digits between ( )
[***] is the syntax to fill in the values of the capture group.

If you need to capture more than one value you need to write your own postmaster module

[reneeb]

@EXG133: Therefor http://opar.perl-services.de/package/R/ ... sterFilter exists (maybe this will be integrated in OTRS6)

[PiotrIr]

Thanks a lot, this explains why I had problems!
One more question if you mind, if I would like to set subject like that
Subject: First_value Second_value (space between them if possible if not I can use any reasonable char)
What expression should I have for first filter and for second if I don’t know length of those values?

[crythias]

Subject: First_value Second_value (space between them if possible if not I can use any reasonable char)
What expression should I have for first filter and for second if I don’t know length of those values?

This is going to be tough without some sort of knowledge of what is in the subject and what determines values versus plain text subjects...

Subject: Help me
Subject: 1234 234
Subject: A: 1 B: 2

for default, you can have to have two postmaster filters.
(\w*)\s
and
\w*\s(\w*)\s

might be useful.

[PiotrIr]

This works like a charm!

Thank you very much!

[EXG133]

@EXG133: Therefor http://opar.perl-services.de/package/R/ ... sterFilter exists (maybe this will be integrated in OTRS6)

Installed it, configured it and works way better than what I hardcoded. Thanks! I will suggest OTRS they include this in the core, very convenient.

[PiotrIr]

EXG133

This module works great, thank you!

I need only two things to be perfectly happy of OTRS so maybe you know modules or solutions which can help me?
1. Report (stat) which will show notes as well, not only titles.
2. Way to copy value from e-mail to “Time units (work units):”