Hi,
I'm not sure if this possible at all but here it goes.
I'm using OTRS 4.0.11 for our company's tech support, but I would like to use it for the sales teams too, to handle their commercial leads. For this I would like to create custom ticket states to match up what they have been using in a very basic google docs spreadsheet. But here's the catch: it is possible to have this states shown only when working on an specific queue ? I mean, use the default ticket states as they're now for all queues, but, have some other ticket states that are shown only when working on the sales queue. Is this possible ?
Use custom ticket states per queue ?
Moderator: crythias
Use custom ticket states per queue ?
Want to run OTRS on docker ? checkout my OTRS on docker HOWTO | Project's github page
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reneeb
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Re: Use custom ticket states per queue ?
That's what ACLs can be used for... http://otrs.github.io/doc/manual/admin/ ... n.html#acl
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Re: Use custom ticket states per queue ?
That was it, thanks !
Want to run OTRS on docker ? checkout my OTRS on docker HOWTO | Project's github page