Hi
How do i change Customer ID on a ticket?
I need to change the requester of a ticket to another - how do i do that?
I have tried to click at customer ID but i cannot find any options to change the ID
How to change Customer ID on a ticket
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crythias
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Re: How to change Customer ID on a ticket
Click Customer in Ticket Zoom.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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peo
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Re: How to change Customer ID on a ticket
Hi
It is only possible to change the customer id if the customer have more that one ticket.
if the customer only have one ticket, I am being directed to that ticket - and no possibility to change the customer id
It is only possible to change the customer id if the customer have more that one ticket.
if the customer only have one ticket, I am being directed to that ticket - and no possibility to change the customer id
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crythias
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Re: How to change Customer ID on a ticket
peo wrote:if the customer only have one ticket, I am being directed to that ticket - and no possibility to change the customer id
crythias wrote:Click Customer in Ticket Zoom.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
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