Error after login and no toolbar

[montoxic]

Hi,

I have just tried to update OTRS from 3.3.8 to 4.0 and everything went well, no errors. However after i logged in as an agent. I retreived an error (see attached files) and also the toolbar i looking strange, the buttons are there but no graphical. It feels like a path/cache error or something. Any idea?

error1.PNG

icons1.PNG

OS Ubuntu 14.04

[montoxic]

I should also say that it is the same in Chrome,Edge and IE11

[montoxic]

I have come a bit further. I tried to uninstalll all the packages like FAQ, ITSM, and then i worked. Now i have to figure out why the upgrade crashes when the old packages are installed. I even tried to uprade them by using otrs.Packagemanager, but then it totally crashed.

[RStraub]

Did you reinstall the new packages (for the correct framework version) before logging in?
Did you delete the cache and rebuild config ?

[montoxic]

Just to close this one.

I did not upgrade to the latest framework, i dont know if tried, But isnt there a problem that say that this package does not support the current framework?. Maybe i have dreamt it.

We have now upgraded the production enviroment from 3.38 to 4.0.12 and what i did was.

* Uninstalled all third party plugins
* Uninstalled of CMDB, FAQ and Processes-
* Performed the upgrade
* Installed Latest CMDB, FAQ
* I did not installed the third party plugins again because we dont use the anymore (good to get rid of junk you dont use )
* Imported all data to FAQ and CMDB
* Done

[RStraub]

Just as info for the next upgrade - as 5.x should release soon.

Don't uninstall FAQ / CMDB, it might delete your items (as you said you reimported them). Rather install the new package from the shell, if you are unable to login to the webfrontend.