[Solved] New field for customer

[contradl]

How to add new field that will pop up when customer is about to create new ticket?

[RStraub]

That would be a dynamic field ?

[crythias]

Or.. You want precognition? Clippy: you look like you're about to create a ticket. Fill this field.

[RStraub]

Or.. You want precognition? Clippy: you look like you're about to create a ticket. Fill this field.

That made me giggle

[contradl]

I want to add a calendar field where user could add date when he needs ticket to be answered. This date could help our agents to know how much time they have to finish working on something.

[RStraub]

That *should* be done with SLAs - if you have any.

Anyhow, answer is probably still creating a dynamic field and adding it to sysconfig -> ticket -> Frontend::Customer::Ticket::ViewNew

[contradl]

Yeah, but sometimes things change during that period. If we are working on a project and are experiencing problems with execution, then we change the end date. This depends from projects that are in the same service, so I need that field so that our agents can see how much time they have.

[contradl]

Now I added field as shown in this pic .

Is there a way I move this field on the top of ticket?

[RStraub]

Only if you hardcode it in the template.

[contradl]

Do you know which file is for this template? (New ticket creation)

[RStraub]

The File is ~otrs/Kernel/Output/HTML/Standard/CustomerTicketMessage.tt
The block you want starts here:
https://github.com/OTRS/otrs/blob/rel-4 ... ge.tt#L195

Copy the whole block (including render block start and render block end) to the place you want it.

[contradl]

It works. Thx