[SOLVED] CKEditor error

[srenon]

Hi everyone,

Since the upgrade to OTRS 4, i get this error when the rich text editor tried to launch

Code: Select all

Editor.editor.addCss is not a function

TargetNS.Init/<@http://cdg33-otrsdev/otrs-web/js/js-cache/CommonJS_31637059826e3bc4cb1223810e204351.js:1412:48
j@http://cdg33-otrsdev/otrs-web/js/thirdparty/ckeditor/ckeditor.js:10:220
CKEDITOR.event.prototype</<.fire</<@http://cdg33-otrsdev/otrs-web/js/thirdparty/ckeditor/ckeditor.js:12:42
a@http://cdg33-otrsdev/otrs-web/js/thirdparty/ckeditor/ckeditor.js:238:359
a@http://cdg33-otrsdev/otrs-web/js/thirdparty/ckeditor/ckeditor.js:322:225
CKEDITOR.replace@http://cdg33-otrsdev/otrs-web/js/thirdparty/ckeditor/ckeditor.js:326:433
TargetNS.Init@http://cdg33-otrsdev/otrs-web/js/js-cache/CommonJS_31637059826e3bc4cb1223810e204351.js:1412:229
TargetNS.InitAll/<@http://cdg33-otrsdev/otrs-web/js/js-cache/CommonJS_31637059826e3bc4cb1223810e204351.js:1413:996
.each@http://cdg33-otrsdev/otrs-web/js/js-cache/CommonJS_31637059826e3bc4cb1223810e204351.js:1:2971
m.prototype.each@http://cdg33-otrsdev/otrs-web/js/js-cache/CommonJS_31637059826e3bc4cb1223810e204351.js:1:833
TargetNS.InitAll@http://cdg33-otrsdev/otrs-web/js/js-cache/CommonJS_31637059826e3bc4cb1223810e204351.js:1413:957
(?)()@http://cdg33-otrsdev/otrs/index.pl?Action=AgentTicketPhone:2158:5
TargetNS.Ready/<@http://cdg33-otrsdev/otrs-web/js/js-cache/CommonJS_31637059826e3bc4cb1223810e204351.js:1290:120
m.Callbacks/j@http://cdg33-otrsdev/otrs-web/js/js-cache/CommonJS_31637059826e3bc4cb1223810e204351.js:1:27239
m.Callbacks/k.fireWith@http://cdg33-otrsdev/otrs-web/js/js-cache/CommonJS_31637059826e3bc4cb1223810e204351.js:1:28057
.ready@http://cdg33-otrsdev/otrs-web/js/js-cache/CommonJS_31637059826e3bc4cb1223810e204351.js:1:29889
J@http://cdg33-otrsdev/otrs-web/js/js-cache/CommonJS_31637059826e3bc4cb1223810e204351.js:1:30255

Can you help me?

Thanks

[srenon]

No ideas?

[crythias]

did you upgrade to 4.0 in place or fresh install and migrate config?

[srenon]

I have upgraded in place from otrs 3.3.12

[crythias]

that's likely the problem.

[srenon]

So,

I need to install OTRS 4 on a new server, pretty easy...

But how to migrate and upgrade the database to 4.X?

I suggest :

Clone the prod server,
Upgrade in place OTRS 3 to OTRS 4 and the database also,
Copy the database and datas (articles) on the new server?

What do you think of this procedure?

[crythias]

http://otrs.github.io/doc/manual/admin/ ... ading.html

[srenon]

Thank you for your help