Storing Customer Information ?

[mromaneh]

Dear OTRS Experts ,

we are working as Data Network Company , we provide solution for customer and selling some network equipment to the Customer .

so what i need to know ?

how i Can store these information in OTRS and also make these information searchable ?

For Example :

Customer A ( 3 Different Project ) and every project has materials and maybe SLA for some items .
Customer B ( 1 Project ) .
Customer C ( 2 Project )

our Agents will support these customer based on Project / SLA

what is best way to store These Information ?

for Example : Administration - Customers - Projects Tab - Sub-Project-Tab

Best Regards.
Mohammad

[mromaneh]

any body can help me about this issue ?

[RStraub]

You could add another field to the customers. There are threads in the forum about it, but basically it is:
- Create a new column in the customer-table
- Add that column to the customer map (copy the hash from the Defaults.pm to the Config.pm and edit it)