Mark a ticket as read/seen by someone

[possebon]

Hi all,

I'm looking a way to implement this feature on OTRS 4.0:

When some agent click a ticket for the first time to view it, OTRS will mark as read or seen and log who has read or seen the ticket.

Some one knows how to accomplish that?

[crythias]

yellow star: nobody's seen that article.
White star: you haven't seen that article.

[possebon]

crythias,

Thanks for your reply.

But I need to register the information of which agent has seen the ticket. This is to avoid some agents just pick the tickets "easy" to resolve.

[jojo]

thats already in the database.

[possebon]

thats already in the database.

jojo, thanks for your reply.

Could you please point me which table and column there is this information?

Thanks

[possebon]

Jojo,

I found where is it.

The table is ticket_flag and there is the information.

Is this information shown on any module of OTRS?