Ticket Calendar Start Time: set value from Ticket Creation Time

[PiotrIr]

Hi,

I wold like to automatically assign dynamic field Ticket Calendar Start Time (if has no value) during creation from Ticket Creation Time. Is it possible?

[RStraub]

Add a generic agent job, or add the dynamic field to the screen and then via the template hide and prefill it.

[PiotrIr]

Hi,

Thank you for your reply. I've looked at generic agent job but wasn't able to find a way to copy values between Ticket Creation Time to Ticket Calendar Start Time. I can set only statically Ticket Calendar Start Time.

Could you advise?

[RStraub]

Ah, you are right. GA does only accept fixed values.

Hum, well you could write a module for that... but why do you need a second field that holds the same value as creation time?

[PiotrIr]

As in reports I will need to set sometimes different date then creation. As far as I know I cannot change creation time so idea is to use dynamic field and copy values from creation time, eventually change them manually later.

[crythias]

well, just as a FYI, and unless it matters, web based forms default to the current/now display time and date for dynamic fields, so the mere fact of selecting them/having them selected would be close enough (within the seconds of clicking submit) to the actual create time, that it could be used for something else when you need it.

[PiotrIr]

crythias,

Thank you for your reply. unfortunately I have to set the time when the ticked is logged using e-mail. Is i possible to read time now() somehow in Postmaster Filter?

[crythias]

viewtopic.php?t=29005

[crythias]

For the above, you *might* be able to parse the header for a value to set.

[PiotrIr]

I've actually have done this. But my point is, if there is no time in body, it should be set automatically using now() or arrival time or whatever near now.