Date format spec?

[tupson]

I am trying to understand where you placed your language option within the <language>.pm file. I tried just adding your lines to the existing file and a file of its own and neither worked.

Can you explain how you were able to adjust the time to 12hrs with your syntax above?

mod: link to original 5 year old topic

[crythias]

Hi :) Please note that you've resurrected a 5 year old thread. This may have moved to a different location (Time.pm?)

[tupson]

haha, my appologies, I am new to the OTRS appliance; and even though their is a v5 release, I am a turnkeylinux guru so I am utilizing the Debian 8 revision of OTRS, so I am running v3.3.9. Even though the thread is very old, I assumed I should speak on an old thread to keep the version control identical; since most were talking about v3.x systems.

I will check the time.pm as you recommended to see if this information is in there. The <language>.pm file does have the time format information as the original owner of this post listed, thus it may still be within this file, I just couldnt understand where you are indicating to add this information (whether it required REM'n other information out of the file, or just plopping it at the top/bottom) of the file; leaving the same information there.

This is what is currently within the en.pm file:

Code: Select all

# --
# Kernel/Language/en.pm - provides en_US languag translation
# Copyright (C) 2001-2014 xxx, http://otrs.com/
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (AGPL). If you
# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
# --

package Kernel::Language::en;

use strict;
use warnings;

sub Data {
    my $Self = shift;

    # http://en.wikipedia.org/wiki/Date_and_time_notation_by_country#United_States
    # month-day-year (e.g., "12/31/99")

    # $$START$$
    # Last translation file sync: Thu Apr  9 10:12:50 2009

    # possible charsets
    $Self->{Charset} = ['us-ascii', 'UTF-8', 'iso-8859-1', 'iso-8859-15', ];
	

    # date formats (%A=WeekDay;%B=LongMonth;%T=Time;%D=Day;%M=Month;%Y=Year;)
     $Self->{DateFormat}          = '%M/%D/%Y %T';
     $Self->{DateFormatLong}      = '%T - %M/%D/%Y';
     $Self->{DateFormatShort}     = '%M/%D/%Y';
     $Self->{DateInputFormat}     = '%M/%D/%Y';
     $Self->{DateInputFormatLong} = '%M/%D/%Y - %T';
     $Self->{Separator}           = ',';

    # maybe nothing ... or help texts
    $Self->{Translation} = {
        'May_long' => 'May',
        'History::Move' => 'Ticket moved into Queue "%s" (%s) from Queue "%s" (%s).',
        'History::TypeUpdate' => 'Updated Type to %s (ID=%s).',
        'History::ServiceUpdate' => 'Updated Service to %s (ID=%s).',
        'History::SLAUpdate' => 'Updated SLA to %s (ID=%s).',
        'History::NewTicket' => 'New Ticket [%s] created (Q=%s;P=%s;S=%s).',
        'History::FollowUp' => 'FollowUp for [%s]. %s',
        'History::SendAutoReject' => 'AutoReject sent to "%s".',
        'History::SendAutoReply' => 'AutoReply sent to "%s".',
        'History::SendAutoFollowUp' => 'AutoFollowUp sent to "%s".',
        'History::Forward' => 'Forwarded to "%s".',
        'History::Bounce' => 'Bounced to "%s".',
        'History::SendAnswer' => 'Email sent to "%s".',
        'History::SendAgentNotification' => '"%s"-notification sent to "%s".',
        'History::SendCustomerNotification' => 'Notification sent to "%s".',
        'History::EmailAgent' => 'Email sent to customer.',
        'History::EmailCustomer' => 'Added email. %s',
        'History::PhoneCallAgent' => 'Agent called customer.',
        'History::PhoneCallCustomer' => 'Customer called us.',
        'History::AddNote' => 'Added note (%s)',
        'History::Lock' => 'Locked ticket.',
        'History::Unlock' => 'Unlocked ticket.',
        'History::TimeAccounting' => '%s time unit(s) accounted. Now total %s time unit(s).',
        'History::Remove' => '%s',
        'History::CustomerUpdate' => 'Updated: %s',
        'History::PriorityUpdate' => 'Changed priority from "%s" (%s) to "%s" (%s).',
        'History::OwnerUpdate' => 'New owner is "%s" (ID=%s).',
        'History::ResponsibleUpdate' => 'New responsible is "%s" (ID=%s).',
        'History::LoopProtection' => 'Loop-Protection! No auto-response sent to "%s".',
        'History::Misc' => '%s',
        'History::SetPendingTime' => 'Updated: %s',
        'History::StateUpdate' => 'Old: "%s" New: "%s"',
        'History::TicketDynamicFieldUpdate' => 'Updated: %s=%s;%s=%s;',
        'History::WebRequestCustomer' => 'Customer request via web.',
        'History::TicketLinkAdd' => 'Added link to ticket "%s".',
        'History::TicketLinkDelete' => 'Deleted link to ticket "%s".',
        'History::Subscribe' => 'Added subscription for user "%s".',
        'History::Unsubscribe' => 'Removed subscription for user "%s".',
        'History::SystemRequest' => 'System Request (%s).',
        'History::EscalationResponseTimeNotifyBefore' => 'Escalation response time forewarned',
        'History::EscalationUpdateTimeNotifyBefore' => 'Escalation update time forewarned',
        'History::EscalationSolutionTimeNotifyBefore' => 'Escalation solution time forewarned',
        'History::EscalationResponseTimeStart' => 'Escalation response time in effect',
        'History::EscalationUpdateTimeStart' => 'Escalation update time in effect',
        'History::EscalationSolutionTimeStart' => 'Escalation solution time in effect',
        'History::EscalationResponseTimeStop' => 'Escalation response time finished',
        'History::EscalationUpdateTimeStop' => 'Escalation update time finished',
        'History::EscalationSolutionTimeStop' => 'Escalation solution time finished',
        'History::ArchiveFlagUpdate' => 'Archive state changed: "%s"',
        'History::TitleUpdate' => 'Title updated: Old: "%s", New: "%s"',
        #CustomerUser fields
        'Title{CustomerUser}' => 'Title',
        'Firstname{CustomerUser}' => 'First name',
        'Lastname{CustomerUser}' => 'Last name',
        'Username{CustomerUser}' => 'Username',
        'Email{CustomerUser}' => 'E-mail address',
        'CustomerID{CustomerUser}' => 'Customer ID',
        'Phone{CustomerUser}' => 'Phone',
        'Fax{CustomerUser}' => 'Fax',
        'Mobile{CustomerUser}' => 'Cellphone',
        'Street{CustomerUser}' => 'Street',
        'Zip{CustomerUser}' => 'ZIP code',
        'City{CustomerUser}' => 'City',
        'Country{CustomerUser}' => 'Country',
        'Comment{CustomerUser}' => 'Comment',
        #User field
        'Title{user}' => 'Title',
    };
    # $$STOP$$
    return;
}

1;

[tupson]

Actually, this just slipped right over my head in my reply, when I modify the en.pm file, it does break the information presented in the ticket, so it IS still using the en.pm file.

[tupson]

Any update on where I should insert the data?

[tupson]

crythias, where should i add your code the language.pm file?

[tupson]

I am really trying to understand where you inserted the following code into the language.pm file. I am desperately trying to move away from the 24hr clock display.

Code: Select all

        my $thour = substr($T, 0, 2);
        my $tap = "am";
        if ($thour > 12) {
           $thour -= 12;
           $tap = "pm";
        }
        my $test = substr($T, 0, 2, $thour);

        if ($Short) {
            $T =~ s/(\d\d:\d\d):\d\d/$1/g;
        }
        $T = $T . $tap;
        $ReturnString =~ s/\%T/$T/g;
        $ReturnString =~ s/\%D/$D/g;
        $ReturnString =~ s/\%M/$M/g;
        $ReturnString =~ s/\%Y/$Y/g;