eMail Adress Already exists

[NiCN]

Hello,

I've got a problem with OTRS 4.

My situation :

'DatabaseVersion' => 'MariaDB 5.5.41',
'OSType' => 'Linux',
'OSVersion' => 'centos ',
'OTRSVersion' => '4.0.11',
'PerlVersion' => '5.16.3',

The problem occurs during the registration of a new customer.
Example : My customer who's calling me right now, has an email example@internet.com. He's not already registred on OTRS at this moment.

Another customer has an email like helloexample@internet.com.

Well, when I'll register my customer who's calling me (with email example@internet.com), I'm going to have an error "eMail Adress Already exists", because of my another client who has helloexample@internet.com.

I'm contraint to push the email adress through my MySQL base for this customer.

Have you got an idea about this problem ?

Thanks you

[NiCN]

Hi

No idea ?

Thank you for your help

[root]

Hi Nicola,

first of all: this is a forum, all the help is given by volunteers and for free. If you need urgent help you should consider buying professional support

Let's get back to your question: did you check your assumption by querying the database direct? Are there any entries in the error log when you try to add the user?
I replayed exactly the given addresses by you on a brand new installed OTRS and it worked.