Generic Agent Execute custom module results in 'Module not found'

[EXG133]

Disclaimer: this is OTRS 3.1 , the final modification of the system before it is permanently archived.

Goal: we want to check when a ticket in a specific queue and with a specific subject is closed and then email a group mailbox.

Problems:

1) the ticket is closed via a webservice call without an ArticleAdd, only a TicketStateUpdate. This can't be changed.
2) OTRS 3.1 doesn't allow Generic Agent to send emails
3)the Event Based Notification can only filter on article subject if there's an article create

What I tried:

I scheduled a Generic Agent to execute a Custom Module when the correct filters are matched.

Here is the pm:

Code: Select all

#!/usr/bin/perl -w

package  Kernel::System::GenericAgent::TEST;

use strict;
use warnings;

use lib "/opt/otrs";
use lib "/opt/otrs/Kernel/cpan-lib";
use lib "/opt/otrs/Custom";

use Kernel::System::Email;
my $ticketnumber = $ARGV[0];
my $ticketid = $ARGV[1];


sub new {
    my ( $Type, %Param ) = @_;

    # allocate new hash for object
    my $Self = {};
    bless( $Self, $Type );

    # 0=off; 1=on;
    $Self->{Debug} = $Param{Debug} || 0;

    return $Self;
}

sub Run {
        my ( $Self, %Param ) = @_;
        my $MailTo = 'me@stuff.fake';
        my $Message = 'CLOSED';

    $Self->{SendmailObject}->Send(
        From => 'OTRS1' . ' <'
              . 'otrs1@fake.fake' . '>',
        To => $MailTo,
        Subject => '[Ticket#'.$ticketnumber.']CLOSED',
        MimeType => 'text/plain',
        Charset => 'utf-8',
        Body => $Message,
        Loop => 1,
    );
}

Then I added this in Execute custom module:

Kernel::System::GenericAgent::TEST

When the GenericAgent runs I get this:

Oct 9 10:40:02 servername OTRS-otrs.GenericAgent.pl-99[29915]: [Notice][Kernel::System::GenericAgent::_JobRunTicket] Use module (Kernel::System::GenericAgent::TEST) for Ticket (99929557/1003438).
Oct 9 10:40:02 servername OTRS-otrs.GenericAgent.pl-99[29915]: [Error][Kernel::System::GenericAgent::_JobRunTicket][Line:1148]: Module Kernel/System/GenericAgent/TEST.pm not found!

What am I missing? Or is there a better way that doesn't include upgrading?

[crythias]

we want to check when a ticket in a specific queue and with a specific subject is closed

Only articles create subjects, so it's not an article update. But you can search on "title" and "State Update" Notification Event.