can't access old tickets with queue times configured - OTRS 4

[alsandri]

Hi,

After upgrade the 3.3.5 version to 4.09, when i select old tickets with a queue with first response time or update time or solution time configured, the otrs is processing and does not respond; if i put zero in first response time and update time and solution time, i can select old tickets no problems.

No have information in the log of otrs and apache about this problem.

What is the cause of this problem?

Thanks

André

[alsandri]

Hi,

I executed a new update process to the patch 13 and the problem persists.

After the upgrade, when i click in "queue view", the system is processing and does not respond; if i put zero in first response time and update time and solution time of queues, the "queue view" works fine.

Please, what the problem?

André

[alsandri]

Hi,

I executed a new update process to the patch 14 and the problem was solved.

André