Integration of External Data for Cusomer User

[gianclo]

Hello, I think I need of some Help.
We I have configured OTRS 3.3.13 in order to have the Costumer User Data from external database. It works fine and I'm able to search and display these data when I open a new ticket.

We would like to use this data to enable user to open a new ticket from the Costumer web app of OTRS ..otrs/costumer.pl. We have a problem with the password .. in the external database the password is encrypted in SHA-1 and stored in Base64. In the configuration of OTRS I have specified this type of encryption, but I suppose that OTRS when crypt a password value of login represent the hash value in hexdec, so the login fail "wrong password").

There is a way to configure from hex do base64..via admin control panel ?

If No. I'm not expert in perl but I think I have to modify the module DB.pm of System\Customer\Auth

Thanks in advance

[root]

If you didn't find a way to configure OTRS to use your existing password these are you possibilities:

• Reset the password via OTRS and adjust your other applications which use this password.
• Create a new authentication module for OTRS. Payed help ist available at viewforum.php?f=104
• Create a 2nd column in your database to store a OTRS only password. This it sth I can't really recommend.