Hello,
I've just upgraded from OTRS 4.0.11 to OTRS 5 beta 5 on my test server. After completing the upgrade process, I get an Internal Server Error after the login screen.
This is what I get in the error log:
[Mon Oct 12 13:00:24 2015] [error] Can't call method "FatalError" on an undefined value at /opt/otrs//Kernel/Modules/AgentMasterSlavePrepareTicket.pm line 31.\n
Any help would be greatly appreciated.
Thank you in advance.
GAR
Upgrade from OTRS 4.0.11 to OTRS 5 beta 5
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Re: Upgrade from OTRS 4.0.11 to OTRS 5 beta 5
Did you upgraded the MasterSlave addon too?
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Do you want to contribute or want to know where it goes ?
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Re: Upgrade from OTRS 4.0.11 to OTRS 5 beta 5
Hello,
No, I didn't. How can I do this in the command line?
Thanks!
GAR.
No, I didn't. How can I do this in the command line?
Thanks!
GAR.
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Re: Upgrade from OTRS 4.0.11 to OTRS 5 beta 5
Check out as otrs user the following commands
Code: Select all
bin/otrs.Console.pl Admin::Package::Install
bin/otrs.Console.pl Admin::Package::RepositoryList
bin/otrs.Console.pl Admin::Package::Upgrade
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
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Re: Upgrade from OTRS 4.0.11 to OTRS 5 beta 5
Hello,
Thanks. It's up and running.
Thanks. It's up and running.
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Re: Upgrade from OTRS 4.0.11 to OTRS 5 beta 5
Please mark as solved
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