Upgrade from OTRS 4.0.11 to OTRS 5 beta 5

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ITLogSupport
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Upgrade from OTRS 4.0.11 to OTRS 5 beta 5

Post by ITLogSupport »

Hello,

I've just upgraded from OTRS 4.0.11 to OTRS 5 beta 5 on my test server. After completing the upgrade process, I get an Internal Server Error after the login screen.

This is what I get in the error log:

[Mon Oct 12 13:00:24 2015] [error] Can't call method "FatalError" on an undefined value at /opt/otrs//Kernel/Modules/AgentMasterSlavePrepareTicket.pm line 31.\n

Any help would be greatly appreciated.

Thank you in advance.
GAR
root
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Re: Upgrade from OTRS 4.0.11 to OTRS 5 beta 5

Post by root »

Did you upgraded the MasterSlave addon too?
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ITLogSupport
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Posts: 38
Joined: 19 Aug 2013, 19:34
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Re: Upgrade from OTRS 4.0.11 to OTRS 5 beta 5

Post by ITLogSupport »

Hello,

No, I didn't. How can I do this in the command line?

Thanks!
GAR.
root
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Re: Upgrade from OTRS 4.0.11 to OTRS 5 beta 5

Post by root »

Check out as otrs user the following commands

Code: Select all

bin/otrs.Console.pl Admin::Package::Install
bin/otrs.Console.pl Admin::Package::RepositoryList
bin/otrs.Console.pl Admin::Package::Upgrade
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

Do you need professional services? Check out https://www.znuny.com/

Do you want to contribute or want to know where it goes ?
ITLogSupport
Znuny newbie
Posts: 38
Joined: 19 Aug 2013, 19:34
Znuny Version: 3.3.8
Real Name: Itlog
Company: USC-IT

Re: Upgrade from OTRS 4.0.11 to OTRS 5 beta 5

Post by ITLogSupport »

Hello,

Thanks. It's up and running.
netjess
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Re: Upgrade from OTRS 4.0.11 to OTRS 5 beta 5

Post by netjess »

Please mark as solved
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