[Solved]ACL rule to not allow close if a value is Null

[Saml92]

Hi,

I am trying to write an ACL rule that will not allow the agent to close a ticket if a dynamic field has no value. At the moment I am struggling on what value it should be looking at to determine if the field is null, I have tried Null, NULL, null, 0 and "" and none of them have given me the desired effect.
The action does work so I know it is not that and also I have tried other rules and they work as they should.

Right now I have got the following regexp(in DynamicField_TicketTextGBSPO) but the OR on the end does not seem to want to work:

Code: Select all

---
- ChangeBy: Sam
  ChangeTime: 2015-10-13 11:52:35
  Comment: ''
  ConfigChange:
    PossibleNot:
      Action:
      - AgentTicketClose
  ConfigMatch:
    PropertiesDatabase:
      DynamicField:
        DynamicField_TicketTextGBSPO:
        - '[NotRegExp][A-Za-z0-9_]{4,4}[][!"#$%&''()*+,./:;<=>?@\^_`{|}~-][A-Za-z0-9_]{4,5}|null'
      Ticket:
        Service:
        - PC\Laptop::New PC\Laptop Build at GBS
  CreateBy: Sam
  CreateTime: 2015-10-12 14:12:30
  Description: ''
  ID: '4'
  Name: RequirePO
  StopAfterMatch: 0
  ValidID: '1'

Thanks,
Sam

[RStraub]

Yeah I had the same problem with checking whether a checkbox is selected or not.

I think the problem is that perl reacts to undef.

What you could do is:
Create an ACL that is alphabetically before the second and always forbid the closing-action
Create a second ACL of type "PossibleAdd" that allows to close, when a certain value is set.

[Saml92]

Yeah I had the same problem with checking whether a checkbox is selected or not.

I think the problem is that perl reacts to undef.

What you could do is:
Create an ACL that is alphabetically before the second and always forbid the closing-action
Create a second ACL of type "PossibleAdd" that allows to close, when a certain value is set.

Thanks a lot its working now. Been stuck on this for way too long!

[crythias]

Hey all, does ^$ or \0 work?

[RStraub]

Hey crythias,

for me ^$ did not work. I did not know about \0 before and therefor did not try it yet

[Saml92]

\0 Did not work for me or any of the alternatives such as \x0 or /\xoo/