HOW TO CONFIGURE OWNER BUTTON IN TICKET

[igoralvarez]

Hi,

I want to enable OWNER button in ticket menu but i dont know... I need it so please someone can help me?
Explain step by step thank you.

[RStraub]

What is wrong with your Capslock button?

Also, in your screenshot, isn't there a owner button right next to the one you highlighted?

[igoralvarez]

It is a screenshot from internet, not my OTRS

[RStraub]

Right. Couldn't have smelled that

To activate that action, navigate in your SysConfig to:
Ticket -> Frontend::Agent::Ticket::MenuModule
and check the entry Ticket::Frontend::MenuModule###400-Owner. By default it is disabled.

[igoralvarez]

Right. Couldn't have smelled that

To activate that action, navigate in your SysConfig to:
Ticket -> Frontend::Agent::Ticket::MenuModule
and check the entry Ticket::Frontend::MenuModule###400-Owner. By default it is disabled.

And where is my SysConfig¿? Sorry i am newbie...

[RStraub]

Admin tab, bottom right.

[igoralvarez]

Admin tab, bottom right.

thank you man i am in admin tab, but i cant find this option "Ticket -> Frontend::Agent::Ticket::MenuModule"

[jojo]

RTFM: http://doc.otrs.org/

[igoralvarez]

RTFM: http://doc.otrs.org/

thank you, it is solve