Status view only RW tickets visible

[tfried]

Hi,

is it possible to restrict the "Ticket > Status view" that Users only can see Tickets where they have "rw" rights on the queue?

The standard setting is that u can see also "ro" Tickets in the view but i will find these Tickets in the search function.

Thank you for your help.

[tfried]

I just found a second .pm file where i had to change the ermission to rw.

Could be closed

But a suggestion, it would be cool to have an option in the backend like its implemented for the escalation tickets

[crythias]

RO means they should be able to see the ticket. They shouldn't need to be able to modify it to see it. Don't break the code for this.

[tfried]

The Idea is, that the Agent can find the Ticket via the search, but dont have them listed on any view