Install OTRS version 5, documentation or code error

[netjess]

Hello,
I am performing an install of OTRS 5 for testing.
I untar the package and follow the instructions https://otrs.github.io/doc/manual/admin ... -otrs.html

When I perform the copy for GenericAgent it errors.
% cp Kernel/Config/GenericAgent.pm.dist Kernel/Config/GenericAgent.pm
cp: cannot stat ‘Kernel/Config/GenericAgent.pm.dist’: No such file or directory

% ls -l Kernel/Config/
total 84
-rw-r--r-- 1 root root 78777 Oct 8 17:19 Defaults.pm
drwxr-xr-x 2 root root 4096 Oct 8 17:19 Files

Not sure if this is an error in packaging, Someone left out a file, or if this is an error in the instructions, copying the version 4 instructions but missed taking out a line that no longer applies.

Please advise and maybe correct either the package or the instructions.

Thank you.

[RStraub]

That seems indeed to be an error. The file is allready there without the .dist extensions.

Edit:
Just ignore that step for now. As a hint - because the installer will later require it - change the mysql settings to "max_allowed_packet = 20M" and "innodb_log_file_size=256M"

[jojo]

the file is obsolete, feel free to submit a pull request for change of documentation

[netjess]

the file is obsolete, feel free to submit a pull request for change of documentation

I continued install, ignoring the error and all seems to work. So like you say it just needs removed from the install documentation.

Can you point me to where I would submit that request?

Thank you.

The mobile browser format looks GREAT!!

[netjess]

That seems indeed to be an error. The file is allready there without the .dist extensions.

Edit:
Just ignore that step for now. As a hint - because the installer will later require it - change the mysql settings to "max_allowed_packet = 20M" and "innodb_log_file_size=256M"

I am using PostgreSQL. Would those edits still apply? I have not used psql before, I went with it because I was considering moving my data from my v4 vAppliance to a v5 full build and didn't want to hassle with migrating to MySQL. Also after reading it seems PostgreSQL is considered a better platform and holds to SQL standards more. That may be a matter of opinion though.

Thanks.

[RStraub]

Oh, I don't know about pgres - sorry

[stratus66]

Thanks in advance...I have encountered the same question but found answer in here.