Problem with Postmaster fetching email automatically

[Wallas77]

Hi,

I just installed OTRS 4.0.13 version in Ubuntu Server 14.04, but I receive the following error message in the cronjob postmaster_mailbox

otrs@otrs:/opt/otrs/var/cron$ perl postmaster_mailbox
Number found where operator expected at postmaster_mailbox line 3, near "*/10"
(Missing operator before 10?)
syntax error at postmaster_mailbox line 3, near "*/10"
Unknown regexp modifier "/n" at postmaster_mailbox line 3, at end of line
Regexp modifiers "/u" and "/l" are mutually exclusive at postmaster_mailbox line 3, at end of line
Regexp modifiers "/u" and "/l" are mutually exclusive at postmaster_mailbox line 3, at end of line
Execution of postmaster_mailbox aborted due to compilation errors.

the postmaster_mailbox contains:

# fetch emails every 10 minutes
*/10 * * * * $HOME/bin/otrs.PostMasterMailbox.pl >> /dev/null

Could you please help me to know the problem?

Thanks in advance
Kindest Regards

[crythias]

cron is not perl.

[Wallas77]

Crythias thanks for your reply, but could you please be more specific in how can I solve this problem?

Thanks in advance
Regards

[crythias]

It depends what your problem is. If your problem is that email is not fetched automatically, check
crontab -u otrs -l

If the problem is that you're trying to process a crontab with perl, don't do that. It won't work.

[Wallas77]

The problem is the automatically fetching is not working, if I manually retrieve the emails otrs create the tickets correctly but automatically doesn't work.

I changed the time instead of 10 minutes now is set 2 minutes, but doesn't work correctly.

Any idea why is not working?

Thanks

otrs@otrs:/opt/otrs/bin$ crontab -u otrs -l
# Who gets the cron emails?
MAILTO="waldir@mntr.mx"

# delete expired cache weekly (Sunday mornings)
20 0 * * 0 $HOME/bin/otrs.DeleteCache.pl --expired >> /dev/null
30 0 * * 0 $HOME/bin/otrs.LoaderCache.pl -o delete >> /dev/null

# fetch every 5 minutes emails via fetchmail
#*/5 * * * * [ -x /usr/bin/fetchmail ] && /usr/bin/fetchmail -a >> /dev/null
#*/5 * * * * /usr/bin/fetchmail -a --ssl >> /dev/null

# generate dashboard stats every hour
5 * * * * $HOME/bin/otrs.GenerateDashboardStats.pl >> /dev/null

# start generic agent every 20 minutes
*/20 * * * * $HOME/bin/otrs.GenericAgent.pl >> /dev/null

# example to execute otrs.GenericAgent.pl on 23:00 with
# Kernel::Config::GenericAgentMove job file
#0 23 * * * $HOME/bin/otrs.GenericAgent.pl -c "Kernel::Config::GenericAgentMove" >> /dev/null

# start generic agent every 10 minutes
*/10 * * * * $HOME/bin/otrs.GenericAgent.pl -c db >> /dev/null

# check every 120 min the pending jobs
45 */2 * * * $HOME/bin/otrs.PendingJobs.pl >> /dev/null

# check daily the spool directory of OTRS
10 0 * * * $HOME/bin/otrs.ReprocessMails.pl >> /dev/null

# fetch emails every 2 minutes
*/2 * * * * $HOME/bin/otrs.PostMasterMailbox.pl

# just every day
01 01 * * * $HOME/bin/otrs.RebuildTicketIndex.pl >> /dev/null

# check scheduler status
*/5 * * * * $HOME/bin/otrs.Scheduler.pl -w 1 >> /dev/null

# delete every 120 minutes old/idle session ids
55 */2 * * * $HOME/bin/otrs.DeleteSessionIDs.pl --expired >> /dev/null

# unlock every hour old locked tickets
35 * * * * $HOME/bin/otrs.UnlockTickets.pl --timeout >> /dev/null

[crythias]

There's lots of potential reasons, but let's start with ...

Code: Select all

su - otrs

Code: Select all

echo $HOME

[Wallas77]

This is the result:

otrs@otrs:~$ su - otrs
Password:
otrs@otrs:~$ echo $HOME
/home/otrs
otrs@otrs:~$

Thanks in advance

[crythias]

otrs's $HOME needs to be /opt/otrs or wherever otrs is installed.

[Wallas77]

Crythias,

I changed the $HOME as you told me and the fetching works fine.

Thanks a lot for your help

Reagrds