AJAX Error?

[tupson]

Running Debian 8 | OTRS 3.3.9.

No matter what browser I use, I randomly receive the following error message:









Any insight?

[wurzel]

Hi,

as a government I recommend you, to request professional support.


Ajax Errors can appear in many cases. Missing perl modules, timoutes, invalid settings...


what about the logfile of your server? Apache + Syslog?

Florian

[tupson]

Ill check the logs. Its not a show stopper, just randomly occurs at any given time during the day and closing/reopening the browser clears it. I did not modify any AJAX settings from the default ISO/Appliance install, so if there are misconfigurations, perhaps its from the admin who developed the appliance.

It is only 2 of us that manage this system, so even though we are a GOV site, the workaround is what we are doing right now. Professional assistance requires money and we are a fan of utilizing Open Source technology and Support - so

[RStraub]

AJAX error can have various reasons to occurr. For us it was a racing condition on a page refresh. It can also be an error in customizations.

The apache log (in the range where the error is thrown) would be very helpful.

[tupson]

# within /var/logs/apache2/error.log

The following information is listed: (Don't see anything specific to AJAX). My page refresh is set to 2 minutes on the Dashboard screen.

Code: Select all

[Fri Oct 23 06:25:05.837383 2015] [mpm_event:notice] [pid 1368:tid 140210959132544] AH00489: Apache/2.4.10 (Debian) OpenSSL/1.0.1k mod_perl/2.0.9dev Perl/v5.20.2 configured -- resuming normal operations
[Fri Oct 23 06:25:05.837459 2015] [core:notice] [pid 1368:tid 140210959132544] AH00094: Command line: '/usr/sbin/apache2'
[Fri Oct 23 06:25:27.856134 2015] [core:notice] [pid 1368:tid 140210959132544] AH00052: child pid 21245 exit signal Segmentation fault (11)
[Fri Oct 23 12:42:42.363198 2015] [core:notice] [pid 1368:tid 140210959132544] AH00052: child pid 21244 exit signal Segmentation fault (11)
[Fri Oct 23 13:40:16 2015] DashboardTicketStatsGeneric.pm: Subroutine new redefined at /usr/share/otrs//Kernel/Output/HTML/DashboardTicketStatsGeneric.pm line 17.
[Fri Oct 23 13:40:16 2015] DashboardTicketStatsGeneric.pm: Subroutine Preferences redefined at /usr/share/otrs//Kernel/Output/HTML/DashboardTicketStatsGeneric.pm line 35.
[Fri Oct 23 13:40:16 2015] DashboardTicketStatsGeneric.pm: Subroutine Config redefined at /usr/share/otrs//Kernel/Output/HTML/DashboardTicketStatsGeneric.pm line 41.
[Fri Oct 23 13:40:16 2015] DashboardTicketStatsGeneric.pm: Subroutine Run redefined at /usr/share/otrs//Kernel/Output/HTML/DashboardTicketStatsGeneric.pm line 51.
[Fri Oct 23 13:40:16 2015] DashboardTicketStatsGeneric.pm: Subroutine new redefined at /usr/share/otrs//Kernel/Output/HTML/DashboardTicketStatsGeneric.pm line 17.
[Fri Oct 23 13:40:16 2015] DashboardTicketStatsGeneric.pm: Subroutine Preferences redefined at /usr/share/otrs//Kernel/Output/HTML/DashboardTicketStatsGeneric.pm line 35.
[Fri Oct 23 13:40:16 2015] DashboardTicketStatsGeneric.pm: Subroutine Config redefined at /usr/share/otrs//Kernel/Output/HTML/DashboardTicketStatsGeneric.pm line 41.
[Fri Oct 23 13:40:16 2015] DashboardTicketStatsGeneric.pm: Subroutine new redefined at /usr/share/otrs//Kernel/Output/HTML/DashboardTicketStatsGeneric.pm line 17.
[Fri Oct 23 13:40:16 2015] DashboardTicketStatsGeneric.pm: Subroutine Preferences redefined at /usr/share/otrs//Kernel/Output/HTML/DashboardTicketStatsGeneric.pm line 35.
[Fri Oct 23 13:40:16 2015] DashboardTicketStatsGeneric.pm: Subroutine Config redefined at /usr/share/otrs//Kernel/Output/HTML/DashboardTicketStatsGeneric.pm line 41.
[Fri Oct 23 13:40:16 2015] DashboardTicketStatsGeneric.pm: Subroutine Run redefined at /usr/share/otrs//Kernel/Output/HTML/DashboardTicketStatsGeneric.pm line 51.
[Fri Oct 23 13:40:16 2015] DashboardTicketStatsGeneric.pm: Subroutine Run redefined at /usr/share/otrs//Kernel/Output/HTML/DashboardTicketStatsGeneric.pm line 51.
[Fri Oct 23 13:40:16 2015] DashboardTicketStatsGeneric.pm: Subroutine new redefined at /usr/share/otrs//Kernel/Output/HTML/DashboardTicketStatsGeneric.pm line 17.
[Fri Oct 23 13:40:16 2015] DashboardTicketStatsGeneric.pm: Subroutine Preferences redefined at /usr/share/otrs//Kernel/Output/HTML/DashboardTicketStatsGeneric.pm line 35.
[Fri Oct 23 13:40:16 2015] DashboardTicketStatsGeneric.pm: Subroutine Config redefined at /usr/share/otrs//Kernel/Output/HTML/DashboardTicketStatsGeneric.pm line 41.
[Fri Oct 23 13:40:16 2015] DashboardTicketStatsGeneric.pm: Subroutine Run redefined at /usr/share/otrs//Kernel/Output/HTML/DashboardTicketStatsGeneric.pm line 51.
[Fri Oct 23 13:43:07 2015] DashboardTicketStatsGeneric.pm: Subroutine new redefined at /usr/share/otrs//Kernel/Output/HTML/DashboardTicketStatsGeneric.pm line 17.
[Fri Oct 23 13:43:07 2015] DashboardTicketStatsGeneric.pm: Subroutine Preferences redefined at /usr/share/otrs//Kernel/Output/HTML/DashboardTicketStatsGeneric.pm line 35.
[Fri Oct 23 13:43:07 2015] DashboardTicketStatsGeneric.pm: Subroutine Config redefined at /usr/share/otrs//Kernel/Output/HTML/DashboardTicketStatsGeneric.pm line 41.
[Fri Oct 23 13:43:07 2015] DashboardTicketStatsGeneric.pm: Subroutine Run redefined at /usr/share/otrs//Kernel/Output/HTML/DashboardTicketStatsGeneric.pm line 51.
[Fri Oct 23 13:43:08.595445 2015] [core:notice] [pid 1368:tid 140210959132544] AH00052: child pid 24255 exit signal Segmentation fault (11)
[Fri Oct 23 13:43:32.626052 2015] [core:notice] [pid 1368:tid 140210959132544] AH00052: child pid 24310 exit signal Segmentation fault (11)
[Fri Oct 23 13:43:38 2015] DashboardTicketStatsGeneric.pm: Subroutine new redefined at /usr/share/otrs//Kernel/Output/HTML/DashboardTicketStatsGeneric.pm line 17.
[Fri Oct 23 13:43:38 2015] DashboardTicketStatsGeneric.pm: Subroutine Preferences redefined at /usr/share/otrs//Kernel/Output/HTML/DashboardTicketStatsGeneric.pm line 35.
[Fri Oct 23 13:43:38 2015] DashboardTicketStatsGeneric.pm: Subroutine Config redefined at /usr/share/otrs//Kernel/Output/HTML/DashboardTicketStatsGeneric.pm line 41.
[Fri Oct 23 13:43:38 2015] DashboardTicketStatsGeneric.pm: Subroutine Run redefined at /usr/share/otrs//Kernel/Output/HTML/DashboardTicketStatsGeneric.pm line 51.
[Fri Oct 23 13:46:29 2015] DashboardTicketStatsGeneric.pm: Subroutine new redefined at /usr/share/otrs//Kernel/Output/HTML/DashboardTicketStatsGeneric.pm line 17.
[Fri Oct 23 13:46:29 2015] DashboardTicketStatsGeneric.pm: Subroutine Preferences redefined at /usr/share/otrs//Kernel/Output/HTML/DashboardTicketStatsGeneric.pm line 35.
[Fri Oct 23 13:46:29 2015] DashboardTicketStatsGeneric.pm: Subroutine Config redefined at /usr/share/otrs//Kernel/Output/HTML/DashboardTicketStatsGeneric.pm line 41.
[Fri Oct 23 13:46:29 2015] DashboardTicketStatsGeneric.pm: Subroutine Run redefined at /usr/share/otrs//Kernel/Output/HTML/DashboardTicketStatsGeneric.pm line 51.
[Fri Oct 23 13:48:31.903701 2015] [core:notice] [pid 1368:tid 140210959132544] AH00052: child pid 24853 exit signal Segmentation fault (11)
[Fri Oct 23 13:50:32.996142 2015] [core:notice] [pid 1368:tid 140210959132544] AH00052: child pid 24882 exit signal Segmentation fault (11)
[Fri Oct 23 13:52:33.126966 2015] [core:notice] [pid 1368:tid 140210959132544] AH00052: child pid 24955 exit signal Segmentation fault (11)
[Fri Oct 23 13:54:34.250262 2015] [core:notice] [pid 1368:tid 140210959132544] AH00052: child pid 24983 exit signal Segmentation fault (11)
[Fri Oct 23 13:55:20.304081 2015] [core:notice] [pid 1368:tid 140210959132544] AH00052: child pid 25037 exit signal Segmentation fault (11)