(SOLVED) Services linked to queue

[wheelshot]

Hi guys,

We've linked our services to specific queue. We've stripped from the customers UI the queue selection and only displaying the services he can pick.

So here's my problem: When im on the agent side, when I pick a service that is linked to a specific queue, the queue is updated accordingly in the form. But when I do that on the customer side, the ticket is created in the default queue not giving a damn about the selected service.

Am I missing something in the config?

Thanks for the help!

*EDIT: It was cause of a KIX configuration that was handling thing automaticaly. Check out KIX4OTRS -> Core ::Ticket ::ServiceQueueAssignment for more info if needs be.

[crythias]

We've stripped from the customers UI the queue selection and only displaying the services he can pick.

the ticket is created in the default queue not giving a damn about the selected service

Seems legit. No ability to submit/change queue = no ability to change queue on submit.

It was cause of a KIX configuration that was handling thing automaticaly. Check out KIX4OTRS -> Core ::Ticket ::ServiceQueueAssignment for more info if needs be.

Would never have been able to guess this. The forum assumes vanilla installs unless otherwise specified. Anyone else who doesn't have this add-on and doesn't want to add third party add-ons might consider Generic Agent event trigger Ticket Create Match Service Set Queue.

[wheelshot]

Would never have been able to guess this. The forum assumes vanilla installs unless otherwise specified. Anyone else who doesn't have this add-on and doesn't want to add third party add-ons might consider Generic Agent event trigger Ticket Create Match Service Set Queue.

Indeed but I have to admit that the kix UI addon on the service creation is a speeder when doing massive configuration of OTRS like we do and seem logical at this spot but well its what caused some of our current problems haha!