Hi,
I recently updated to the latest OTRS and Kix version on our test system, since then I noticed that the ticket numbers have reset, so any new tickets come in as 100001 etc whereas existing tickets are still showing as 1200xx. Is this going to be a problem and will any tickets get overwritten or corrupted in some way by this happening? Im wary of deploying to live before I know what the implications may be.
Thanks in advance.
Ticket ID numbers have reset after latest update
Moderator: crythias
Ticket ID numbers have reset after latest update
Setup:
OTRS 6.0.12
Hosted on CentOS 7.4/ MySQL - MariaDB (5.5.60)
OTRS 6.0.12
Hosted on CentOS 7.4/ MySQL - MariaDB (5.5.60)
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reneeb
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Re: Ticket ID numbers have reset after latest update
Did you copy the $OTRS_HOME/var/log/TicketCounter.log into your new installation?
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Re: Ticket ID numbers have reset after latest update
Reneeb, you are an absolute star thanks. The file must have got removed. I recreated with the correct number and all is good. Great stuff. 
Setup:
OTRS 6.0.12
Hosted on CentOS 7.4/ MySQL - MariaDB (5.5.60)
OTRS 6.0.12
Hosted on CentOS 7.4/ MySQL - MariaDB (5.5.60)