OTRS SOAP/REST TicketSearch limit to 500

[imrkv]

Hi,
I am pulling tickets from OTRS server (I set up GenericTicketConnector and I use both Soap and Rest protocols).

For example when I try to extract all tickets from specific queue, my response is always limited to 500 results (8000+ tickets in the queue currently). Example:

curl "https://localhost/otrs/nph-genericinter ... ampleQueue"

How can I get all tickets from a queue?

[EXG133]

Did you try looking in SysConfig?
Hint: GenericInterface::Operation::TicketSearch

[imrkv]

Yes I did, there was nothing in there to suggest what can I do..... but I played around for a while and it turned out to be really simple.
I just passed Limit=(any number) inside the url and I got all tickets back in the response. There is nothing in the docs about 'Limit' on api requests

[EXG133]

Did you try:

GenericInterface::Operation::TicketSearch###SearchLimit
Maximum number of tickets to be displayed in the result of this operation
Default value: 500

I've never needed to search more than 500 tickets so I didn't test it, but that sounds an awful lot like what you're looking for.

[imrkv]

It looks like it is, but I can't see that menu, is it otrs.localhost.com > Admin > Web Services > Generic Interface > Soap/Rest > otrs as provider > TIcketSearch ? I am on OTRS v4

[reneeb]

Code: Select all

GenericInterface::Operation::TicketSearch###SearchLimit 

is a SysConfig option...

[imrkv]

I see, I am on the development side of things.. I don't even have user access to that box. I will ask my sys admin to have a look at it. Thanks